Frequently Asked Questions

Everything you need to know about MUJI products and services.

How can I track my order status?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.

What is your return policy?

We accept returns of unused and unopened items in their original packaging within 30 days of purchase. Please note that certain items like food, cosmetics, and innerwear are final sale for hygiene reasons.

Do you offer international shipping?

Currently, our online store serves specific regions. Please check our shipping destination selector at checkout to see if delivery is available to your country.

How should I care for my MUJI garment?

Care instructions vary by material. We recommend checking the inner care label of your garment. For organic cotton and linen, we generally suggest a gentle machine wash and air drying to maintain the natural fibers.

What payment methods do you accept?

We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Are your products sustainable?

MUJI is committed to three core principles: selection of materials, streamlining of processes, and simplification of packaging to reduce waste and environmental impact.